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Abdul Aziz Setiawan

Abdul Aziz Setiawan

Customer Experience Specialist

Kota Bogor, Jawa Barat, Indonesia

Explore the JourneyDownload CV
0+Years of Experience
0Industries
0Roles Held
0Presidential Assignment
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About

A career built on serving people well

From railway platforms to residential lobbies to fintech help desks — the throughline is always the same: solve it, calmly and completely.

I am a graduate of SMK Negeri 23 Jakarta and currently serve as a Customer Service Agent at Skor Technologies. Previously, I worked as a Guest Service Officer at PT Angkasa Pura Supports and as a Customer Service on Train at PT Kereta Api Pariwisata (KAWISATA).

One of the highlights of my career was in 2022, when I was honored as the Best Service Officer and entrusted with serving the 7th President of the Republic of Indonesia, Mr. Ir. Joko Widodo, and the Minister of Transportation, Mr. Budi Karya Sumadi, during a special train service.

Throughout my education and career journey, I have always been eager to learn new things. I have gained experience in various roles, including Sales Promotion, Sales Assistant, Helpdesk, Customer Service, Social Media Administrator, and Announcer. These experiences have shaped my ability to adapt quickly, communicate effectively, and develop excellent time management skills.

2019 – 2024

Transportation

5+ years keeping Jakarta's Commuter Line moving — announcements, onboard safety, and a presidential service assignment.

2025

Hospitality

Guest Service Officer role translating railway-grade service discipline into warm, resident-first hospitality.

2026 – Present

Fintech

Customer Service Agent at Skor Technologies, resolving card issues and building internal tools that cut resolution time in half.

Experience

Nine years, four industries, one throughline

Scroll through the roles that shaped the way I work — from a Ramayana sales floor to a fintech help desk.

PT Ramayana Lestari Sentosa, Tbk

Sales Promotion Boy · PT Ramayana Lestari Sentosa, Tbk

Januari 2017 – April 2017 · 4 bulan

Sold products on the floor and ran live event promotions.

Retail
  • Sold products directly to customers on the floor
  • Ran live promotions during special events
  • Prepared monthly sales reports
PT MAP Aktif Adiperkasa, Indonesia

Sales Assistant · PT MAP Aktif Adiperkasa, Indonesia

Mei 2018 – Agustus 2018 · 4 bulan

Beat sales targets by 100%+ and lifted customer satisfaction by 15%.

Retail
  • Exceeded monthly sales target by over 100%
  • Ran daily stock checks for availability
  • Lifted customer satisfaction by 15%
PT Orgaren Indonesia Jaya

Marketing Staff · PT Orgaren Indonesia Jaya

September 2018 – Desember 2018 · 4 bulan

Sold palm sugar to retailers and repped the company at trade expos.

Administration
PT Orgaren Indonesia Jaya — Marketing Staff
PT Orgaren Indonesia Jaya — Marketing Staff
  • Sold palm sugar to shops, cafes, and retailers
  • Landed an international client for the product
  • Represented the company at a Ministry of Industry expo
Diva Karaoke

Administration · Diva Karaoke

September 2018 – Desember 2018 · 4 bulan

Ran daily bookkeeping and payroll for the venue.

Administration
  • Handled daily bookkeeping and income recaps
  • Processed weekly staff payroll
  • Tracked incoming and outgoing cash flow
PT Kereta Commuter Indonesia

Helpdesk Command Control Room · PT Kereta Commuter Indonesia

Januari 2019 – Mei 2019 · 5 bulan

Bridged customer reports to the right teams across the network.

Transportation
  • Routed customer reports to the right team
  • Monitored passenger flow at every station
  • Handled complaints on social media (Twitter)
PT Kereta Commuter Indonesia

Announcer · PT Kereta Commuter Indonesia

Juni 2019 – Juli 2022 · 3 tahun 2 bulan

Announced train updates and kept the passenger-info system running, 3+ years.

Transportation
PT Kereta Commuter Indonesia — Announcer
PT Kereta Commuter Indonesia — Announcer
  • Announced arrivals, departures, and schedule changes
  • Operated the train-tracking system (ATA)
  • Helped passengers directly, including lost & found
PT Kereta Api Pariwisata (KAWISATA)

Customer Service On Train · PT Kereta Api Pariwisata (KAWISATA)

Agustus 2022 – Desember 2024 · 2 tahun 5 bulan

Delivered onboard service and safety on the KRL — including a presidential assignment.

Transportation27 Dec 2022 — Onboard Service Officer for President Joko Widodo & Minister Budi Karya Sumadi, Manggarai Station inauguration.
PT Kereta Api Pariwisata (KAWISATA) — Customer Service On Train
PT Kereta Api Pariwisata (KAWISATA) — Customer Service On Train
PT Kereta Api Pariwisata (KAWISATA) — Customer Service On Train
+3 more
  • Ran onboard safety checks and announcements
  • Coordinated with the train driver every trip
  • Led the CSOT Creative Team's social & design output
Angkasa Pura Supports

Guest Service Officer · Angkasa Pura Supports

Januari 2025 – November 2025 · 11 bulan

Greeted residents and guests, and helped roll out a smoother ops system.

Hospitality
Angkasa Pura Supports — Guest Service Officer
Angkasa Pura Supports — Guest Service Officer
  • Greeted and assisted residents & guests daily
  • Handled complaints and resolved issues
  • Helped roll out a new building operations system
Skor Technologies

Customer Service Agent and Support · Skor Technologies

Januari 2026 – Present · 7 bulan

Resolves card cases and built internal tools that cut manual work in half.

FintechBuilt internal CS tooling within 6 months that cut manual case-handling work by 50%.
Skor Technologies — Customer Service Agent and Support
Skor Technologies — Customer Service Agent and Support
Skor Technologies — Customer Service Agent and Support
  • Resolves card-related complaints for customers
  • Liaises between the bank and Skorcard on cases
  • Built the internal CS Tools Portal (see AI Projects)
Duacincin.id

Founder · Duacincin.id

Juni 2026 – Present · 2 bulan

Built a digital wedding invitation & photobooth business from the ground up.

Venture
  • Founded a digital wedding invitation platform
  • Added digital photobooth offerings for events
  • Runs ops, marketing, and client support solo
Skills

A floating universe of capabilities

Drag to orbit. Every node is a skill sharpened across transportation, hospitality, and fintech.

Customer ServiceComplaint HandlingCRMTime ManagementMultitaskingCustomer RelationsCustomer EngagementPublic CommunicationPersuasive CommunicationPublic RelationsPublic SpeakingMarketing CommunicationAnnouncingVocal PerformanceLeadershipTeam BuildingTeam ManagementTeamworkFintech Customer SupportTicketing SystemsProcess ImprovementSLA ComplianceHospitality ExcellenceGuest RelationsPublic ServicePhotographyPhoto EditingVideo EditingGraphic DesignAI PromptingStart-up VenturesDigital OperationsSocial Media AdministrationMicrosoft OfficeBasic Computer LiteracyGoogle Workspace
36+

skills tracked across 7 categories

Tools in the kit

Canva
Canva
Adobe Photoshop
Adobe Photoshop
Adobe Lightroom
Adobe Lightroom
CapCut
CapCut
Microsoft Word
Microsoft Word
Microsoft Excel
Microsoft Excel
Microsoft Outlook
Microsoft Outlook
Antigravity
Antigravity
VS Code
VS Code
Claude
Claude

10 apps, from design to ops

Achievements

Impact, in numbers and moments

A snapshot of what nine years of showing up for customers actually adds up to.

1 of 1

Presidential Service Honor

Entrusted as Onboard Service Officer for the 7th President of Indonesia, Joko Widodo, and Minister of Transportation Budi Karya Sumadi during the Manggarai Station inauguration — 27 December 2022, Tanah Abang → Manggarai route.

4industries

Cross-Industry Experience

Built a career spanning retail, transportation, hospitality, and fintech — adapting fast in every environment.

5.7years

Public Transportation Service

Nearly 6 years across roles on Jakarta's Commuter Line — helpdesk, announcer, and onboard customer service.

+15%CSAT

Sales Performance

Exceeded monthly sales targets by over 100% and lifted customer satisfaction by 15% at PT MAP Aktif Adiperkasa.

50%faster

Process Improvement

Developed internal CS tooling at Skor Technologies that cut manual case-handling work in half within 6 months.

2026founded

Founder Mindset

Launched and operates Duacincin.id, a digital wedding invitation and photobooth service, alongside a full-time role.

Graphic Design

Design work from the CSOT Creative Team

Brand identity, campaign design, and social content built while running the Customer Service On Train Instagram presence.

Design Competition

Multi-Trip Card (KMT) Design Competition

Designed for the 15th Anniversary of KAI Commuter. The mosaic pattern and #PilihanCerdas messaging position CommuterLine as a pollution-free, ever-adapting choice for urban life.

Click to flip, drag to spin the card 360° — front and back

CSOT Official Logo
Brand Identity

CSOT Official Logo

Official logo of Customer Service On Train (CSOT), KAI Commuter.

ABSES Jersey Logo
Brand Identity

ABSES Jersey Logo

Official jersey logo for the Customer Service On Train sports team.

PPK Community Logo
Brand Identity

PPK Community Logo

Official logo of Forum Pengguna dan Pecinta KA (PPK) — a community for public transport enthusiasts.

@csot.kaicommuter

5,265+ followers

As part of the CSOT Creative Team, developed and managed the official Customer Service On Train Instagram account — planning content, growing the following, and tracking reach across posts, reels, and stories.

Visit @csot.kaicommuter
5.041

Followers gained in 2 years

115.050

Accounts reached (last 90 days)

Social campaign designs

All created while serving on the Customer Service On Train Creative Team.

C-Access app launch — "Satu genggaman, bisa untuk semua"

C-Access app launch — "Satu genggaman, bisa untuk semua"

KRL Access — real-time schedule and train position tracking

KRL Access — real-time schedule and train position tracking

Indonesia Independence Day greeting, 17 Agustus 2024

Indonesia Independence Day greeting, 17 Agustus 2024

KAI Commuter's 16th anniversary greeting

KAI Commuter's 16th anniversary greeting

CSOT open recruitment announcement

CSOT open recruitment announcement

GAPEKA 2023 train schedule change notice

GAPEKA 2023 train schedule change notice

Station cleanliness campaign

Station cleanliness campaign

"Maaf" short film promotional poster

"Maaf" short film promotional poster

Photography

Behind the lens

Trains, crews, and station life — shot around the job.

KRL Commuter Line at the platform

KRL Commuter Line at the platform

KRL Commuter Line on the open line

KRL Commuter Line on the open line

Inside the driver's cabin, on duty

Inside the driver's cabin, on duty

CSOT officers lineup

CSOT officers lineup

Shot on a Canon 1200D with tele and fix lenses.
Short Movie Project

"Maaf"

Maaf poster

CSOT Short Movie — by Gilang & Aziz

A short film with a festive atmosphere, depicting the everyday situation of being a Customer Service On Train officer.

Director
Gilang Anggi Pradana
Lead Actor
Albi Wagia Yusup
Assistant Actor
Bani Adam
Supporting Actor
Abdul Aziz Setiawan
Editor
Gilang Anggi Pradana
Audio
Abdul Aziz Setiawan
Watch the short film
AI Projects

Built with AI-assisted development

Live products shipped end-to-end using AI-assisted ('vibe coding') tools — no formal engineering background required.

Skorcard CS Tools Portal screenshot

Skorcard CS Tools Portal

Internal CS toolkit — Skor Technologies

An internal portal built for Skor Technologies' Customer Service team, streamlining day-to-day case handling — the tooling referenced in Nabila's recommendation above.

sc-cs-portal.skorcard.app

FlowWorks screenshot

FlowWorks

Enterprise workflow platform

Takes teams from survey to quotation in one place, with real-time KPI dashboards, role-based access, and automated task workflows.

flowworks.ptuip.my.id

RuangBaru screenshot

RuangBaru

UMKM team workspace

Unifies projects, tasks, calendar, and notes in one simple space, so small teams can focus on the work instead of the tools.

ruangbaru.my.id

Muter screenshot

Muter

Casual browser games

A pocketful of quick, joyful browser games — no installs, no accounts. Pick one and you're playing in seconds.

muter.id

Muter.my.id screenshot

Muter.my.id

Link-in-bio that actually sells

Turns followers into customers with one link — creators list products, recruit fellow affiliates, and track every commission from a single dashboard.

muter.my.id

Duacincin.id screenshot

Duacincin.id

Digital wedding invitations

32 templates with rich animation and layout variety, from rustic to baroque to minimalist — the platform behind the Founder role above.

duacincin.id

Skor Chat screenshot

Skor Chat

Internal team chat — Skor Technologies

Channels and direct messages for the whole Skorcard x Skorlife team, signed in with the same CS Portal account used across internal tools.

sc-cs-portal.skorcard.app/skorchat

Skorcard Chatbot screenshot

Skorcard Chatbot

Agent & admin console — Skor Technologies

Login and console for agents and admins managing Skorcard's customer-facing chatbot.

cs.skorcard.app

Recommendations

What colleagues say

A few words from people I've worked alongside, straight from LinkedIn.

Aziz has a strong willingness to learn and continuously improve. He quickly adapts to new processes, actively seeks feedback, and is always looking for ways to enhance both his own performance and the team's effectiveness. Beyond his technical capabilities, Aziz is a reliable, proactive, and collaborative team player.

Riyan Riyadi

Riyan Riyadi

Training & Service Quality Strategist

Senior colleague, did not manage Aziz directly · July 3, 2026

Aziz is one of the best Customer Service team members at Skor. Beyond his excellent customer support skills, he has an exceptional aptitude for technology and problem-solving. One of his most impressive contributions was developing an internal portal that significantly simplifies and streamlines the Customer Service team's daily operations.

Nabila Sharafina

Nabila Sharafina

Customer Service Supervisor | HR Operations | Employee Relations

Aziz's mentor at Skor Technologies · July 1, 2026

During his time at PT KAI Wisata, Abdul Aziz Setiawan consistently demonstrated exceptional skills in customer service and operational management. His dedication to providing top-notch service and his ability to handle complex situations with ease made him an invaluable asset to the team.

Abdul Azis

Abdul Azis

Public Relations | Customer Service | Human Resources

Worked together at PT KAI Wisata · December 17, 2024

Credentials

Education, certifications & languages

Certifications

SMK Negeri 23 Jakarta

Education

SMK Negeri 23 Jakarta

Vocational High School, Manajemen Pemasaran (Marketing Management)

2015 – 2018

  • Curriculum covered digital marketing strategies, business communication, market analysis, and brand management — building a strong foundation in marketing studies.
  • Served as Vice President of the Intra-School Student Council (OSIS) for one term and initiated an internet-based election system for the next leadership selection.
  • Contributed to the School Theater Event as part of the music accompaniment team, well received by the public.

Languages

  • Bahasa IndonesiaProfessional Working
  • EnglishLimited Working

Organizational Experience

  • Creative Team Coordinator

    Creative Team of Customer Service On Train — PT Kereta Api Pariwisata (KAWISATA)

    August 2022 – Present

    • Coordinated content for publication on the Customer Service On Train (CSOT) account.
    • Acted as a bridge between the CSOT Creative Team and the Corporate Culture Team of KAI Commuter.

  • Wakil Ketua (Vice Chairman)

    Intra-School Student Organization (OSIS) — SMK Negeri 23 Jakarta

    June 2016 – June 2017

    • Assisted in coordinating the planning of the 2016 Art Performance event.
    • Implemented a digital voting system for the Chairman election, replacing the traditional manual process.
    • Helped organize and manage events such as Class Meet, which was successfully executed as planned.

Tools

Canva
Canva
Adobe Photoshop
Adobe Photoshop
Adobe Lightroom
Adobe Lightroom
CapCut
CapCut
Microsoft Word
Microsoft Word
Microsoft Excel
Microsoft Excel
Microsoft Outlook
Microsoft Outlook
Antigravity
Antigravity
VS Code
VS Code
Claude
Claude
Let's talk

Looking for a customer experience professional who adapts fast?

Open to customer experience, guest service, and support-operations roles. Reach out on email or LinkedIn — I reply quickly.

LinkedInDownload CV

Kota Bogor, Jawa Barat, Indonesia

© 2026 Abdul Aziz Setiawan. Built with intent.